What our customers say

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Customer Testimonials


“I know I thanked you on the telephone but I want to thank you once again for the excellent service all round, professional and friendly at all times – and we cannot sing more highly the praises of Gwyn and Owen! We will have no hesitation in recommending your wonderful service.”


“We would like to say a big `thank-you` for the splendid service and contact we had with you, especially John who did an excellent job doing our repairs with the minimum of disruption and he left everything immaculate. It’s wonderful to have hot water again without any worry of it going cold in the middle of our showers!! We have no hesitation in recommending you to a few of our neighbours, one of which has already contacted you and John is working there as we speak!”

L & R H

“Thank you for doing the job so promptly ; a phone call from us on Thursday morning and a new working boiler by Friday; very impressive.
Also, the job was carried out in a neat and professional manner.”


“Thank you for your very prompt service. ”


“Thank you for making our Christmas much warmer!
Wishing you all a very happy Christmas and all the best...”


“I would like to pass onto yourselves my appreciation of your quick response to my call and your excellent service. I would like to arrange a date for my boiler to have a service from you and would like this to be booked in on an annual basis. I will certainly be recommending you to others. Thank you again.”


“We were very pleased with the work done and would have no hesitation in recommending your company in the future.”

Mr & Mrs J B W

“Hi John, Many thanks for your help this week. Clive got us warm again and service all now booked in. Such a great service; don’t find that now much. I am forever chasing people up or they just don’t show up; it was a refreshing change!”


“Thanks for fixing the problem. No more noise now. The receipt for the online payment to your invoice is attached.”

Joyce T

“Dear Gwyn, many thanks for all your help so far; we greatly appreciate it.”

Rev. Phillip M

“After several years of trying to get my boiler fixed without success – AT LAST, I have found your expertise! Many thanks!”


“I enclose my cheque in settlement and would thank you for your speed in which the work was done by you. This was appreciated. Thank you for your prompt attention in this matter.”


“Thank you for your prompt attention to my boiler problems.”


“We appreciate all your help over the last few months and are enjoying a warm house and hot water now. Please will you pass our thanks to Gwyn, Andy, Paul and Ryan all of whom were a pleasure to have in our house.”


“We obtained several quotes for this job. Lovatts Heating was not the cheapest but was competitive. John Lovatt impressed us by suggesting a possible fix to the old boiler before going ahead with the replacement. We were also impressed with Gwyn who carried out the bulk of the installation. He worked efficiently, tidily and paid attention to detail. He also identified and fixed a problem with noisy pipes. Another company failed to solve the problem. We will use Lovatts Heating for routine maintenance and emergencies going forward and I can recommend them highly.”

Customer in Cheltenham

“Many thanks for responding so quickly to my boiler breaking down and not only fixing it so well but servicing it also within the same day. The engineer who attended, was so polite and worked so hard and efficiently to get my boiler working again. Many thanks once more and I shall certainly not hesitate to contact yourselves in the future should a similar emergency occur. Thanks”

Julie A J, Cirencester

“Hi John, Thanks for covering this so quickly for us – don’t know what I’d do without your wonderful service!”

Lyn M

“Hi Mr Lovatt, we are very pleased with the work done. On another subject – my wife has been making comments for a while about having our bathroom and toilet/shower room redone. I think I am finally about to give in….”

Peter S

“Hi John, Thanks for the great job and the invoice. I had made the BACS payment to your account as shown in the invoice. The receipt from Barclays Bank for the transaction is attached for your information.”

Joyce T